Electronic Know Your Customer (eKYC)

Maryan Duritan
Maryan Duritan
IT Writer
Last updated: May 21, 2024
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Digital transactions and online services are becoming faster and more advanced by the day. But with these increasingly digital means for carrying out our transactions comes a need to verify that everyone is who they say they are. That’s where eKYC comes into play.

The Electronic Know Your Customer (eKYC) system is transforming the way businesses verify identities remotely, which can be useful in certain industries such as banking or fintech companies that rely on it heavily. This guide will take you deep into what eKYC means, how it works, and what kind of impact it has on different sectors.

Understanding Electronic Know Your Customer (eKYC)

So what does it mean? Electronic Know Your Customer refers to verifying someone’s identity digitally using electronic devices like smartphones or computers, typically through an internet connection. As online payments grow more popular — especially after COVID-19 — businesses have to find ways to ensure their customers’ identities are legit without making them jump through hoops or slowing down the transaction process.

The old way of verifying customer information manually is outdated almost everywhere except for some government agencies which still use it due to its reliability. So instead of trying to find new uses for this model, businesses have started eKYC from scratch.

Our Definition 

Definition of eKYC

Looking at this topic from our perspective makes one thing clear: The old way of doing things was tedious and inconvenient for everyone involved. Not only did KYC processes force financial institutions and other agencies to waste time going back and forth with people about verification, but also customers had to spend hours visiting multiple locations just so they could legally access something they’d already paid for.

By digitizing customer information collection and verification — think biometrics or artificial intelligence algorithms — we’re able to keep things simple while increasing security measures tenfold. Say goodbye to paper documents, long lines, and in-person visits.

The Three Pillars of KYC

Understanding eKYC is one thing, but there are still three core elements to the process that you need to know about. They include:

1. Customer Identification: The first step is gathering basic information about the customer like their name or birthday to lay the foundation of their identity.

2. Customer Due Diligence (CDD): This one’s a bit more complicated. CDD is when people assess how much risk a customer carries with them through their transactions. For example, if someone has a history of fraudulent behavior or doesn’t have an income source that can cover the expenses they’re claiming it can raise a red flag for any business.

3. Ongoing Monitoring: Just because someone was able to verify their identity once doesn’t mean they should always be allowed access to secure systems. Ongoing monitoring helps businesses track unusual financial behaviors within accounts and prevent fraud from happening unbeknownst to customers or companies themselves

Continuous Monitoring: Once a business establishes a relationship with its customers, continuous monitoring becomes key. To look for any suspicious activity that may indicate illegal activities or money laundering, companies must constantly review their customer’s activity and ensure it lines up with what is in their profile. Ongoing monitoring helps businesses meet regulatory requirements and keep their operations’ integrity.

Step-by-Step Guide to the eKYC Process

There are quite a few steps when it comes to the eKYC process, but each one is vital for businesses as they help verify customer identities efficiently from afar:

Data Collection and Document Verification 

Customers will begin the eKYC process by submitting their personal information digitally through a website or mobile app. They will then be required to offer scanned copies of identification documents like passports or driver’s licenses. This digital submission eliminates the need for physical document exchange which makes things move along quicker.

Biometric Authentication

As another measure of security, many systems use biometric authentication. Customers may have to provide biometric data like fingerprints or facial recognition to further prove who they are. With advancements in smartphones having high-quality cameras attached, this step has become more accessible than ever before.

Verification and Approval 

Once all of the customer’s data and documents have been collected, an eKYC system cross-checks that information against trusted sources such as government databases or sanctions lists. By doing this we can ensure what they gave us is real and not fabricated.

Compliance Checks 

One thing these systems must check is compliance with regulations like AML (anti-money laundering) or counter-terrorism protocols. Customer information will be put through various checks to ensure there aren’t any flags raised around them or their transactions.

Customer Onboarding 

Assuming everything is checked out during the verification and approval stages, customers will be onboarded and ready to use our services/products. To maximize security features we also employ one-time passwords (OTPs). These allow us to ensure the person trying to gain access is who they say they are. Each password works for one use and expires shortly afterwards.

eKYC vs Traditional KYC: A Look at Both

eKYC vs Traditional KYC A Look at Both

Though similar, eKYC and traditional KYC have some significant differences. Traditional methods tend to require more time-consuming offline processes such as physical document exchanging. EKYC on the other hand relies on digital technologies which allow us to eliminate all physical documents from the equation.

There are many advantages to using eKYC over traditional methods. For starters, customers can now be onboarded quickly and easily since this process rids any need for manual verification (which can take much longer). By completing the entire process remotely businesses no longer need their customers to travel to verify their identities. This creates a seamless experience for everyone involved. In addition, companies will be able to cut down operational costs that come with paperwork and manual labor (since this process has been automated).

More than that, eKYC represents a massive improvement in the security of businesses and society. It does so by defending against fraud, terrorism, and other illegal activities. Making use of digital platforms and advanced technology, this system enhances the accuracy and reliability of identity verification. By doing so it makes it more difficult for bad actors to fool the system. Compliance risk assessment can be done remotely using eKYC without having to meet physically with customers. This isn’t just convenient, but it strengthens the process’s security.

Use Cases

Beyond being used simply in financial services, you can find eKYC in use across various other industries like telecommunications, e-commerce, and healthcare. Banks are now able to onboard customers remotely for banking services using only their smartphones or computers. This comes at the benefit of both the customer not needing to visit a physical location as well as reducing costs for banks by cutting back on needed space.

eKYC is also used in countries like India where each resident has a 12-digit identifier number that can be used to prove their identity when applying for financial service providers. Armed with an Aadhaar number alongside fingerprint and/or iris scan results, it verifies a customer’s identity securely.

Telecom companies will use eKYC to secure the identities of their subscribers when they sign up remotely, which is particularly useful in regions where physical identity verification may be challenging or impractical.

E-commerce platforms can verify who both their buyers and sellers are through eKYC checks before they make transactions on-site. Doing so significantly reduces fraud risk and creates an overall safer environment for users to conduct business online.

Healthcare facilities are also able to deliver telemedicine services via safe means by verifying patient identities remotely- All thanks to eKYC measures taken by healthcare providers.


Businesses implementing these systems will be rewarded greatly with benefits such as streamlining their customer onboarding process, and saving time while still ensuring all necessary steps are taken. Automation of eKYC procedures speeds up the onboarding process, improving overall operational efficiency and enabling businesses to scale their operations more effectively.

Not only does it save time, but eKYC also cuts down on the amount of work needed to be done by both parties. Consumers can complete their identity verification remotely when using these systems instead of filling out paperwork or meeting with someone in person. Customer satisfaction and loyalty will increase as wait times and paperwork decrease, giving businesses a competitive edge over others in the same market.

Robust eKYC measures also reinforce a company’s practices in managing risks, which protect sensitive customer data and the business from reputational damage and financial losses associated with fraud incidents. By implementing eKYC, businesses can show their customers that they’re committed to security and compliance. This will help build trust and confidence.

eKYC Compliance and Regulatory Standards

To ensure the effectiveness of eKYC processes, businesses must adhere to varying regulatory standards and compliance requirements. These standards differ depending on jurisdictions and industries. As a result, businesses have to deal with a complex web of regulations.

One important thing to consider when complying with eKYC is anti-money laundering (AML) regulations. Processes must be developed so money laundering activities are detected and prevented. This will ensure that businesses don’t unknowingly facilitate illegal financial transactions. Complying with AML requires robust customer due diligence measures, constant monitoring for suspicious transactions, as well as reporting any potential money laundering incidents to authorities immediately.

eKYC compliance also involves abiding by data protection laws like the General Data Protection Regulation (GDPR) in the European Union or the California Consumer Privacy Act (CCPA) in the United States. Such legislation sets rigid demands on things like collecting, storing, and processing personal data. They make sure that companies implement proper security protocols too while obtaining customer consent for any time personal data is used or needs to be obtained again.

On top of AML and data protection regulations, industry-specific ones must also be considered during implementation for different types of businesses. For example, healthcare providers might need additional measures besides those required by HIPAA.

It can be challenging for businesses trying to comply with eKYC standards because they have many regulatory requirements they need to meet before being compliant enough. It’s not impossible though but it requires a thorough understanding of applicable laws, internal policies establishment as well as procedures implementation which should then be continuously monitored so they remain compliant with evolving regulatory landscapes.

Challenges and Considerations in eKYC Implementation

eKYC offers many benefits to businesses, but it comes with challenges and considerations as well, which must be acknowledged by those implementing it. The first thing that should be in mind is the privacy and security of sensitive customer data. Nowadays, cyber-attacks are happening way too often so businesses must take extra measures to protect their customers’ information that’s collected during the eKYC process. This may include implementing encryption protocols, securing storage systems as well as adhering to strict access controls.

Keeping up with regulatory compliance can also be difficult for businesses trying to implement eKYC systems. Companies will have to deal with varying data protection laws depending on the jurisdictions they operate in, requiring them to hold a deep understanding of them along with practices that handle data properly according to each regulation.

When using eKYC systems interoperability might become an issue. Integrating such solutions into the already existing systems or conducting cross-border transactions could run into problems because there are no standardized technical standards for identity verification which makes things complicated. However, achieving interoperability is still possible if regulators, industry stakeholders and technology providers work together so they can establish common standards and frameworks for eKYC implementation across different industries.

Digital infrastructure and technological literacy also play a role in the adoption of eKYC, particularly in developing areas. Internet connectivity, computers, and smartphones are not available to everyone. This can be a disadvantage when it comes to taking part in eKYC processes. Technology barriers must be taken into account by businesses and alternatives for technology or assisted eKYC processes should be considered to make sure all customers have access.

Another crucial thing to take into consideration is how accurate the authentication methods used in eKYC are. Biometric authentication and document verification technologies depend on factors such as image quality, document integrity, and biometric data consistency. If there are poor image quality standards or fraudulent documents being submitted or if there are changes seen within an individual’s biometric data – then this could lead to false results or errors during identification verification. Businesses need strong validation mechanisms with oversight from humans to ensure that their eKYC results are accurate while minimizing any risks of false identification or discriminatory findings.

Balancing The Pros and Cons Of eKYC

Just like anything else nowadays, eKYC has its pros and cons as well. On the plus side though when it comes to customer onboarding procedures –  eKYC cuts down the amount of time needed for identity verification. It also makes it easier for customers through remote verification making physical interaction obsolete which helps out with convenience issues as well as accessibility problems that people may face without him.

eKYC uses advanced technology such as biometric authentication and encryption to make fraud harder for criminals. And since it’s automated the compliance requirements that businesses must reach for regulatory terms – manual errors become less prevalent.

However as mentioned before there is no such thing as perfection so unfortunately just like anything else, it does have its setbacks too. Data breach risks along with privacy concerns will always be at large due to sensitive information being stored within these systems so security measures will always need constant updating maintenance because you can never be too safe. Navigating through different jurisdictions with different requirements for compliance is also a big-time drag because it’s time-consuming and very, very resource-intensive.

Those are just the start of all the possible problems you could run into when using eKYC but let’s not forget also that some people don’t even have access to them which creates a whole new problem in itself. People without cellular devices or internet connection may be left out of this solution so businesses will need to find ways to fix that. Identity verification results aren’t always accurate either, which means that businesses must rely on strong validation mechanisms and human oversight to ensure accuracy and at the same time minimize any risk of false identification or discriminatory findings.

Digital transformation is still growing and it continues to shape the business landscape every day so there are plenty of opportunities for eKYC as well as trends down the line. The growth and evolution within eKYC likely will involve blockchain technology being adopted rapidly by these companies because it offers a decentralized platform that stores and verifies identity information which enhances security tenfold. Having trust in a system like eKYC is hard when everything now allows fraudsters easy access in disabling these systems so having something like blockchain would make data sharing between authorized parties much more secure since there is no tampering with this type of technology.

Artificial intelligence and learning machine technology are expected to contribute greatly to the future of eKYC. These algorithms can process large amounts of data, identify patterns, and detect risks or anomalies in customer behavior. This can reduce the workload on businesses by automating processes, improving accuracy in identity verification, and enhancing fraud detection skills.

Digital identity framework integration is another promising opportunity for eKYC. Governments and international organizations are looking into developing systems that allow individuals to securely prove their identity online. By aligning eKYC with these frameworks, businesses can streamline their services so that there’s less redundancy and an overall more pleasant customer experience.

Mobile-first eKYC solutions present a thrilling opportunity as well. With smartphones being so popular today, businesses should be optimizing their platforms for mobile devices. Imagine using your camera functionality or biometric service when trying to verify your ID.

One such emerging technology is IoT, short for the Internet of Things. The rapid growth in connected devices and sensors creates new opportunities to collect and validate identity information. By making use of IoT devices like smart home systems or wearable tech, companies can gather more data points that support the eKYC process. For example, these devices could provide a user’s location or biometric information to strengthen the verification process and detect fraud.

Another area with plenty of promise is using VR/AR technology. As virtual reality (VR) and augmented reality (AR) get closer to becoming mainstream, businesses can look into creative ways to conduct eKYC in a fully immersive digital environment. With VR/AR they can create more interactive experiences that are engaging. This lets customers finish out the process in a virtual setting such as submitting documents through a virtual interface instead of simply uploading them through an online form. Facial recognition could be done through VR/AR devices as well as customer support where customers interact with virtual assistants.

An advancement currently on its way up is quantum computing which has been making headlines with its unprecedented computational power and speed compared to traditional computers but what does that mean for eKYC? In simple terms, quantum algorithms can analyze large amounts of data and identify patterns difficult or impossible to spot using regular computer algorithms. What we mean by this is businesses can run better checks against fake identities since quantum computers would be able to analyze thousands if not millions of different variables where humans can only cross-reference against tens or dozens at most.

While all these advancements sound great there will also be a need for collaboration between businesses, technology providers, and regulators if we ever hope to see them integrated into society seamlessly. On top of legal considerations, companies will have to address how some may feel about their personal information being associated with less secure networks like Wi-Fi on everyday items rather than just keeping it on their computer, smartphone or tablet. They will need to ensure that the use of these emerging technologies in eKYC complies with data protection regulations and maintains the privacy standards that society expects.

Lastly, we have to acknowledge the digital divide and what can be done to bridge it so no one is left out of this new wave. Not everyone has access to a smartphone or computer, a stable internet connection, or even training on how to use such devices. This could lead to entire demographics being left out of eKYC processes. By creating physical spaces where customers can go get help with the process companies would be able to serve those who aren’t as tech-savvy but also lack the basic technology necessary for an interview-less process. These actions may be seen as going backwards in some ways but by ensuring all individuals are given equal opportunities businesses may gain valuable customers from areas they previously wouldn’t have looked into.

The Significance of Educating and Raising Awareness Among Customers

As eKYC becomes more widely accepted, customer education on its importance and awareness about it is a critical factor for adoption and implementation. Clients may have reservations about sharing their personal information digitally or might not be well-acquainted with what technologies are used in eKYC.

To address these concerns and build trust, companies must invest in customer education programs. They should communicate the benefits of using eKYC to customers: convenience, security, and faster processing time. Moreover, transparency about how personal data is collected, stored, and used should be provided to consumers by emphasizing the privacy protection measures taken by the company. It also helps when businesses show that sensitive information will be kept secure.

Educating customers can be done in different ways such as through informative website content like blogs, educational videos or interactive tutorials that guide customers through the process of eKYC. Social media channels and email communications can also serve as platforms for sharing tips and best practices related to this verification system.

In addition to educating customers, giving priority to employee training and awareness is essential too. Staff members who interact directly with clients like front-line staff or those from customer support teams should know everything there is to know about the processes around eKYC – they should be able to answer questions appropriately while addressing concerns. The guidance provided throughout this identity verification process has an impact on a client’s overall experience.

By investing time in educating customers along with their staff members, businesses create an environment where trust, transparency, and accountability thrive. This not only improves the service quality experienced by customers but also strengthens how effective this new system becomes while ensuring its integrity.


Electronic Know Your Customer (eKYC) stands as a transformative solution for identity verification leveraging technology available today. By relying on advanced tech tools and digital platforms specifically designed for this purpose – businesses are now able to complete verification processes remotely. This innovation comes with several benefits for businesses and customers alike.

Enhancing operations, reducing costs, improving customer experience and mitigating fraud risks are only a few of the many advantages eKYC brings to the table. Already being adopted in financial services, telecommunications, e-commerce, and healthcare industries puts it on display how flexible and versatile this new tech system is.

However, while its application is already being seen across several sectors – implementing it doesn’t come without its fair share of challenges. A complex regulatory landscape must be navigated by businesses as they also ensure that sensitive customer data remains secure during verification processes. Limitations imposed by the digital divide also need to be considered when rolling out this system on a larger scale. All this can only be achieved if stakeholders – such as businesses, regulators, and technology providers work together under one roof.

As technology continues to evolve at an alarming rate day after day; so does eKYC’s future continues to look promising. Integrating it with other emerging technologies like blockchain or artificial intelligence opens up a world of new possibilities for both business owners and consumers themselves. More importantly though – ensuring inclusivity in its application is critical to promoting financial inclusion and bridging the digital divide gap.

As the world increasingly moves towards digitalization, the need for safe and effective identity verification is more important than ever. eKYC is a huge step in getting there by providing businesses with a tool to combat financial crime, prevent fraud and enhance customer experience. By embracing eKYC and staying at the front of technological advancements, businesses can set themselves up for success in our fast-moving digital age while also promoting a safer and more inclusive financial ecosystem.


What does eKYC mean?

eKYC is short for Electronic Know Your Customer which refers to verifying customers’ identities digitally rather than having them come into a physical location. This can be done through the Internet or mobile devices.

How do I apply for eKYC?

The process of applying for an eKYC depends on the company offering it as well as any applicable regulations that must be followed. Generally, though, customers are asked to provide personal information and identification documents online through a website or mobile app.

What is eKYC in the US?

In America, financial institutions use eKYC to verify their customers’ identities digitally while still adhering to strict guidelines such as those found in the Bank Secrecy Act (BSA) and the USA PATRIOT Act that seeks to prevent money laundering.

What are the three components of KYC?

The three parts of KYC are: a. Customer Identification: Collecting basic info about each customer like name, date of birth, address, etc. b. Customer Due Diligence (CCD): Assessing how risky it would be to do business with this customer based on financial behavior. c.Ongoing Monitoring: Regularly checking transactions versus what you know about them to detect any suspicious activity

Is it mandatory?

Whether this process is necessary or not depends on both industry and jurisdiction standards. In many countries, however, institutions have no choice but to follow these checks before doing business. 

How does it prevent fraud?

eKYC utilizes advanced technologies and digital platforms to verify customers’ identities more accurately and securely than ever before, making it extremely difficult for fraudsters to create fake accounts or impersonate someone else.

What documents are required for eKYC?

Required documents do vary depending on the provider and applicable regulations so make sure you check that ahead of time. At the very least though most will need a government-issued ID such as a passport, driver’s license or national ID card.

How long does it take?

The length of the eKYC process can fluctuate depending on how complicated the verification requirements are and how efficient the systems of the provider handling it are. Typically, it takes minutes but only if all information required has been provided by the customer and is accurate. In some cases, additional steps may need to be taken to verify something which will elongate the process.

Is eKYC secure?

Providers of eKYC have many security measures in play to protect sensitive customer details throughout the process. This includes encryption protocols, secure storage systems, as well as access controls to prevent anyone from accessing or using data that was not authorized. That being said, there are always risks when digital aspects are involved with any type of system that could lead to data breaches or cyber threats which needs businesses to engage in robust security practices to reduce those risks.

Can eKYC be used for international customers?

Yes. It can be used but regulated and controlled by laws and regulations within certain countries and specific regions. However, it does make things more difficult for businesses when engaging cross-border data transfers as well as having them ensure they’re compliant with relevant laws about protection and privacy when it comes to data. So at minimum, there would need to be collaboration among regulators for a smooth cross-border identity verification.

What is the cost of implementing eKYC?

Implementing eKYC costs depends on three main factors: business size, the complexity of what’s needed for verification, as well as software technology solutions chosen for this implementation project. You typically will have investments in digital infrastructure, software, and personnel training so the total price really depends on those three things given your own business situation.

How often should eKYC be conducted?

The frequency at which you conduct these checks scales off two things: how big the risk profile is with this customer and what type of regulatory requirements need to be met that apply specifically to your business. In some cases, it’ll only be done when initially onboarding customers but continuous monitoring and repeated eKYC checks may be the go-to for high-risk customers or when you need to meet certain regulations.

Can eKYC replace traditional KYC completely?

eKYC does offer a more efficient way to do all this but there are situations where you can’t just go and replace traditional KYC completely. Some customers may prefer face-to-face interactions such as in-person meetings and sometimes meeting specific regulations will require physical document verification. However, one thing is for certain as digital adoption grows alongside regulation developments, eKYC will become the dominant form of identification verification.

What are the challenges in implementing eKYC across different countries?

Multiple issues come with implementing these processes across different borders: varying regulatory requirements, data protection laws, and individual culture differences regarding digital identity verification all contribute to and make this process an obstacle for businesses. So if regulators want to ensure a smooth system overall for businesses they should work together while also bringing in technology providers to make sure interoperability and standardization of eKYC systems are set in place.

How can businesses ensure the accuracy of eKYC results?

To achieve accurate results all businesses must invest their time into thorough validation mechanisms as well as recruit knowledgeable personnel who can perform a combination of automated checks and human oversight properly. This includes using advanced algorithms that pick up on any inconsistencies or anomalies within the information provided by customers and then cross-referencing that data with multiple trusted databases so we have no doubts about what’s being verified here before reaching out for review by trained personnel so they can approve those results without issue. Regular audits should be conducted periodically along with quality control measures so as time goes on overall accuracy improves which leads us one step closer to more reliable standards in eKYC practices overall.

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Maryan Duritan
Maryan Duritan
Maryan Duritan, a seasoned U.S.-based copywriter and SEO specialist, excels in making complex ideas accessible. She crafts compelling website content, blogs, articles, ebooks, press releases, and newsletters, tailoring tone and voice to match client goals and audience needs. Her creative precision transforms ideas into impactful content.

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